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Customer Service.

We have a passion for customer service and for this, we need the best people. Our selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.

Our Franchisees decide exactly what services they want to offer, in which areas and on which days. We never give Franchisees work they do not want. So when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally, we aim to amaze them with the quality of our service.

Complaints are carefully monitored, and Jim posts his Email address on the public website so that unhappy customers can contact him directly.

What our customers say.

After nearly 30 years in the finance industry, it was certainly time to try something a little different. With a passion to spend more time with the family, and a want to make decisions that impacted on us only, we decided to look for a small business that would suit our wish for a change in lifestyle.

John & Sharon HasaballahJim’s Mowing

It ticked all the boxes for me. Flexible working hours, outdoors, physical work (but not too physical) I am more motivated now than I ever was when I was an employee, and could not imagine going back to working for someone else. Jim’s Pool Care has given me an opportunity to grow in so many ways.

Anton LeRouxPool Care

It has been the best decision ever, thanks to my Franchisor and a great support network! My business has extended from carpet cleaning to upholstery, drapes, duct cleaning, stain removal, carpet protection, and tile and grout cleaning, Shortly I will take on strip and seal vinyl flooring.

Wes TelfordCarpet Cleaning